Most AI systems fail after they go live, not before.
The pilot works. The team moves on. Nine months later the model has drifted, a connector is broken, and nobody owns the problem. Building the system is the cheap part. Keeping it accurate inside a business that keeps changing is the part that needs an engineer who remembers why it was built this way.
The model drifts
Your data changes and the answers get worse. Nobody is watching the number that would show it.
The bill grows
Token and inference costs rise with use. If nobody tunes the system, it stops paying for itself.
The business changes
A new supplier, a new form, a new rule. If the system does not follow, your people go back to doing the work by hand.
Nobody owns it
The engineer who built it has moved on. The knowledge left with them, so the next small change becomes a rebuild.
We do four things every month.
We watch it
We track uptime, response time, cost per run, and the accuracy the system was accepted on. You see the same numbers we do.
We fix it
A broken connector, a supplier that changed its data format, a model the provider retired. We answer anything that blocks you within one working day.
We improve it
At the start of each month we agree what to change: the prompts, the search, the thresholds, and the cases the system still gets wrong.
We report it
One page a month. What the system ran, what it cost, what we changed, and what we would do next.
The terms are the same as the rest of our work.
- 01
We agree the month before it starts
You buy a fixed number of engineer days per month. We agree what they cover before the month begins and review it when the month ends.
- 02
You get a named engineer, not a ticket queue
The same person who knows your system. They join your decision meetings and answer in the channel your team already uses.
- 03
One review a week, questions any day
We hold one standing review a week and answer questions as they come. Anything that blocks you is answered within a working day.
- 04
It renews monthly and you can stop
There is no annual contract. The agreement renews each month and ends with notice when it stops paying for itself.
The system stays yours while we run it.
The code, the data, the models and the servers stay yours the whole time, in your own accounts and under your own permissions. Ending the agreement does not cost you the system. We write the handover, your team takes it, and the system keeps running.
Questions
No. We take on systems other people built, after a short review of what is there and what it would take to stand behind it. If that review says we cannot make it reliable, we tell you instead of taking the work.
You do, directly, through your own accounts. We never resell hosting or tokens, so the bill you see is the real one. You pay us for engineer time and nothing else.
We size the work in engineer days per month, so a single agent in one department is enough to be worth it. What we need is a system already in production and one person on your side who owns the result.
Expert Guidance is advice. A senior engineer answers your team's questions while your team builds. This is delivery. We hold the system, we make the changes, and we are the ones responsible when it breaks.
You keep everything. We write the handover, walk your team through the system, and answer their questions for one final month. Nothing about the system is locked to us.
Bring us the problem nobody has cracked yet.
We are a small team of senior specialists. We pick the right model and the right layer, and we build the least machinery that does the job. You get a call with an engineer, not a sales deck.